Last updated: May 7, 2025
At SunSync, user satisfaction is very important to us. However, due to the nature of digital content and virtual goods, all purchases are considered final and non-refundable.
All purchases of virtual currency (coins, points) and virtual gifts on SunSync are final and non-refundable once the transaction is completed, except in cases of proven technical errors caused by our systems.
Donations made to users through SunSync are voluntary and non-refundable under any circumstances.
If you experience an accidental payment or technical error during a transaction, you must contact our support team within 48 hours at [email protected]. Our team will investigate and determine if a refund is applicable.
Unauthorized chargebacks or fraudulent refund requests may result in the suspension or permanent banning of your SunSync account.
Approved refunds will be processed through the original payment method (Stripe) and may take 5-10 business days to appear on your statement.
We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page and, where appropriate, notified to users.
If you have any questions about this Refund Policy, please contact us at: [email protected].
